If you would like to return or
exchange an item you ordered, please first email
cs@feal.us
to receive an RMA number then ship your package to:
Returns Department
Feal
3872 Franklin Ave.
Los Angeles, CA 90027
Please ship your items
postage-paid, insured, with a tracking number.
If you
return any item,
your return will be processed, and your account credited, about
2-3 weeks after we have received your returned items at our
Distribution Center. We will refund your purchase price only. A
credit will be issued to your credit card, or you will receive a
check if you paid by check or money order. Unfortunately, we cannot
refund shipping and handling charges or return postage.
If you exchange your item(s),
Please send return using an insured and/or traceable service to the Returns Department address. Also, include record of your order (copy of receipt, order # or billing name/address/ph#). Please specify exactly which product and color you would like to receive in exchange.
